1. What kind of pets are your products for?

We currently offer products for dogs and cats — from fun toys to everyday essentials. We’re always adding new items, so keep an eye out for fresh finds your pet will love.

2. Are your products safe for pets?

Absolutely. We’re pet parents too, so safety matters to us. We carefully choose products made with pet-safe materials and reliable suppliers. Always check the product details to make sure it’s the right fit for your pet.

3. Where do your products ship from?

Our items ship from trusted warehouses, mostly within the U.S. Some products may ship from international partners so we can offer better variety and pricing.

4. How long will my order take to arrive?

Most orders arrive within 3 - 4 business days. Once your order ships, we’ll send you a tracking number so you can follow it all the way to your door.

5. Do you offer free shipping?

Yes! We offer free shipping on all orders, with no minimum purchase. No surprises at checkout.

6. What if I’m not happy with my order?

No worries — we’ve got you covered. If something isn’t right, you can request a return or refund within 30 days of delivery. Just reach out to our support team and we’ll help you sort it out.

7. How do I choose the right product for my pet?

Each product page includes helpful details like sizing, features, and recommendations. Still unsure? Send us a message — we’re always happy to help you pick the best option.

8. How can I contact you?

You can reach us through our Contact Us page or by email. We usually respond within 24–48 hours, Monday through Friday.

9. Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change, contact us as soon as possible. While we can’t always guarantee changes, we’ll do our best to help.

10. Do you run sales or special offers?

Yes! We love spoiling our customers (and their pets). Sign up for our email list to get exclusive discounts, special offers, and updates on new products.